Service Leadership

Acquiring the ability to coach your Service staff to deliver at their top performance will effect not just greater business success, but boosts staff morale and teamwork. Being able to deliver a memorable and remarkable customer experience through service is especially important in today’s environment of aggressive competition where many businesses are hard put to find a unique selling point to drive customer acquisition and to cultivate customer loyalty effectively.

Stay ahead of the competition by developing your skills and mastering the art of selling to win more customers in the new retail landscape.

Learners will gain insights to developing service plans centered around being customer-focused and service-oriented, and the skills to inspire their teams to deliver service excellence to successful fruition.