(SCTP) Retail Operations Specialist

To achieve a full qualification, individuals must successfully attain competency in all the following modules:

Global Mindset (Intermediate) (24 hours)
Evaluate local & global issues & trends that impact one’s employability & job role and to be able to identify competency gaps, determine training and development needs and to establish & evaluate appropriate training & learning opportunities for all including the implementation of a conducive work environment to facilitate transfer of knowledge & skills.

Sales Target Management (24 hours)
Set, communicate, drive and motivate staff to achieve sales target and to review social-economic changes in the local context as well as assess impact of external economic and political events on the local retailing environment and to make changes to target set inability to reflect actual situation.

Workplace Communication (18 hours)
Use appropriate methods / equipment / platform to communicate policies and procedure to staff and monitor their compliance including evaluating the effectiveness of such methods / channels.

Productivity Improvement (30 hours)
Manage productivity action plans and initiatives that include reviewing potential areas & opportunities as well as evaluating tools and techniques for productivity measurement and improvement.

Service Leadership (30 hours)
Recognise the characteristics of a leader and to discharge the roles & responsibilities of a leader in operationalising the organization’s service vision, mission and values - entailing ways to promote a customer centric environment as well as analysing the performance of individual member and the team with the intent to identify follow-up actions for improvement.

Customer Experience Innovation (18 hours)
Develop insights & methods to enhance customer experience by identifying and mapping the organization’s current customer journey. Then after, to analyse for gaps in the journey before seeking, evaluating, and implementing proposed environments.

Retailing & the Economy (24 hours)
Understand key considerations and target markets in retailing as well as the application of the following concepts in the context of retailing: scarcity, opportunity costs, demand & supply, elasticity, utility.

Financial Analysis (30 hours)
Evaluate financial ratios, perform cost-benefits analysis and analyse the short and long term financial implications for the business to facilitate decision-making by management including the proper presentation of financial analysis to the management.

• GCE ‘O’ level Credit (at least C6) in English and Mathematics or Workplace Literacy and Numeracy (WPLN) score: Level 6 for Reading, Listening and Numeracy, and
• With at least 3 years supervisory/managerial working experience in retail or Professional/Managerial/Management Executive (PME) position in non-retail sector

This course will be conducted online. Participants must have the following:

• Laptop / Desktop computer
• Stable WIFI
• Webcam (built-in or external)
• Earpiece / Headphone with microphone

198 hours, Part-time

This course is also eligible for the following:

For self-sponsored participants:

• SkillsFuture Credit
• Workfare Skills Support (WSS) Scheme (For Individuals)

For more information about funding and support, click here.