Please note that you will be re-directed to Skills Training & Enhancement Portal (STEP)* to sign up for SIRS courses using your SingPass.
The rapid transformation of the retail landscape has brought about new challenges for retailers. To meet the shifting demands of increasingly diverse customers, sales professionals need to take a creative and interactive approach to sell in the digital age. Besides being product experts, sales professionals must also cultivate meaningful relationships with customers, while adopting new technologies and sales strategies. Stay ahead of the competition by developing your skills and mastering the art of selling to win more customers in the new retail landscape.
This course covers the following:
- Understand New Retail: New landscape, new customers
- Determine and meet diverse customer requirements
- Manage customer challenges
- Recommend solutions with relevant products and services
- Identify creative sales opportunities in online-to-offline commerce
- Appreciate the process of closing a sale
No intakes available
Please check back later.
On completion of this course, participants will be able to demonstrate the organisation’s service vision, and recognise the role that one plays in contributing to the service vision.
Category | Price |
Full Fee | $479.60 |
Singapore Citizen (70% funding) | $143.88 |
Singapore Citizen 40 years and above1 (90% funding) | $55.88 |
Singapore Citizen sponsored by SMEs2 (90% funding) | $55.88 |
Singapore PR (70% funding) | $143.88 |
Singapore PR sponsored by SMEs2 (90% funding) | $55.88 |
*All fees are fully payable to Singapore Institute of Retail Studies.
Fees include prevailing GST
Funding Eligibility Period: 1 Oct 2021 to 31 Dec 2024
^1 Fee is under the Mid-career Enhanced Subsidy(MCES)
^2 Fee is under the Enhanced Training Support for SMEs (ETSS)
The course fee allows to be paid by:
Post-Secondary Education Account (Standing order form);
SkillsFuture Credits (SFC);
Credit card (e-payment);
Debit card (e-payment);
eNETS (e-payment);
PayNow (e-payment);
Bank Transfer.
Refund and withdrawal policy
- Please note that a 100% refund will be given if the withdrawal request is submitted more than or equal to 14 days before the course start date.
- Please note that a 50% refund will be given if the withdrawal request is submitted less than 14 days before the course start date.
- Please note that no refund will be given if the withdrawal request is submitted on or after the course start date.