Critical Core Skills

Develop your decision-making prowess with our in-depth course on strategic problem-solving. Discover how to approach complex issues and implement sustainable solutions, with a chance to apply these skills during a dedicated consultation.

Discover how getting to know yourself first can often be the key to enhancing your interactions with others, and improving the quality of your relationships with them. You will learn what your natural strengths are, how to leverage them to your greatest advantage, and achieving mutually positive outcomes in working with others.

Being able to adapt helps us to be more resilient in our increasingly complex and challenging world. Adapting means the ability to adjust ourselves to new conditions through changing our ideas or behaviours in order to deal with or manage the changed conditions successfully. This also helps us to cultivate the necessary resilience which is the ability to cope with or recover quickly from difficulties and move on positively. The global landscape is continually and rapidly changing, impacting both personal and commercial fronts. Adaptability is hence a critical success factor for businesses and their staff to cultivate and maintain a level of agility to ensure business and job sustainability and success. Learners will get insights to the global and technological landscapes, their impacts on industries and consumer behaviours, and how these will affect workers and their job roles. Most importantly, learners will discover how to cultivate adaptability in mindset, attitude and behaviour that will benefit both their employability and personal outlook.

Being able to adapt helps us to be more resilient in our increasingly complex and challenging world. Adapting means the ability to adjust ourselves to new conditions through changing our ideas or behaviours in order to deal with or manage the changed conditions successfully. This also helps us to cultivate the necessary resilience to cope with or recover quickly from difficulties and move on positively. The global landscape is continually and rapidly changing, impacting both personal and commercial fronts. Adaptability is hence a critical success factor for businesses and their staff to cultivate and maintain a level of agility to ensure business and job sustainability and success. Learners will get insights to the global and technological landscapes, their impacts on industries and consumer behaviours, and how these will affect workers and their job roles. Most importantly, learners will discover how to cultivate adaptability in mindset, attitude and behaviour that will benefit both their employability and personal outlook through enhancing their productivity and thriving in a diverse workplace. Most importantly, learners will discover how to cultivate adaptability in mindset, attitude and behaviour that will benefit not just their own employability and personal outlook, but also being able to facilitate and inspire their teams towards the same especially at the ground level for their frontliner staff. You will gain useful insights to the global and technological landscapes, their impacts on industries and consumer behaviours, the effect on jobs, and how you can prepare yourselves accordingly towards greater success.

Being able to adapt is one of the key contributing factors to resilience and thriving in our increasingly complex and challenging world. Adapting means the ability to adjust ourselves to new conditions through changing our ideas or behaviours in order to deal with or manage the changed conditions successfully. This also cultivates the necessary resilience to cope with or recover quickly from difficulties and move on positively. The global landscape is continually and rapidly changing, impacting both personal and commercial fronts. Adaptability is hence a critical success factor for businesses and their staff to cultivate and maintain a level of agility to ensure both business and job sustainability and success. Most importantly, learners will discover how to cultivate adaptability in mindset, attitude and behaviour that will benefit not just their own employability and personal outlook, but also being able to facilitate and inspire their teams towards the same. You will gain useful insights to the global and technological landscapes, their impacts on industries and consumer behaviours, the effect on jobs, and how you can prepare yourselves accordingly towards greater success.

Good workplace communication is essential for any organization’s success because it allows companies to be productive and operate effectively. Employees can experience an increase in morale, productivity and commitment if they are able to communicate up and down the communication chain in an organization.

Being able to communicate effectively at work can make a significant difference to not just your work performance, but also your work and personal morale and job satisfaction. Communication skills not just helps us to interact on work matters, but play an important role in developing rapport and trust at the workplace especially in today’s society of increasingly diverse social and cultural differences. At the supervisory level, learning effective communication techniques can contribute greatly to your success and the success of your team in both work accomplishments as well as positive team cohesiveness and stakeholder collaboration.

Workplace Communications Level 3 focuses on using methods and equipment to communicate appropriate ideas and information to a business target audience and for employees to perform effective listening and speaking skills via verbal communication.

This course is strategically designed to optimize individual learning outcomes by integrating Creative Thinking, Problem Solving, and Decision Making. This unique combination unlocks a wealth of interconnected skills that are inherently synergistic, empowering participants to excel in their roles. Retail Ops Specialists and Omnichannel Leaders will learn to: Effectively identify the root causes of challenges. Synthesize diverse ideas and information to craft innovative solutions. Employ structured decision-making processes for sound judgments. Analyze various data sources to propose actionable solutions. Collaborate seamlessly with stakeholders to implement and assess the efficacy of solutions. This integrated approach not only enriches individual learning experiences but also equips participants with a comprehensive toolkit for navigating complex business environments with confidence and proficiency. Join us to enhance your skills and become a leader in your field.

People are the most critical assets of any organisation, and people managers can often play a critical role to business success. Ensure that your managers acquire the critical skills of being able to derive optimal outputs from their teams and effective management of internal and external interpersonal relationships, can make that critical difference to the competitive strength and sustainability of your business.