Please note that you will be re-directed to Skills Training & Enhancement Portal (STEP)* to sign up for SIRS courses using your SingPass.
The ability to adapt to change is an essential skill in today’s fast-paced, ever-evolving retail landscape, where technological advancements, shifting consumer preferences, and market dynamics continually reshape the industry. This course is designed to empower retail professionals with the tools they need to confidently navigate workplace changes, embrace new processes, and drive innovation.
Gain the skills to leverage digital tools that streamline workflows, enhance your daily tasks, and unlock innovative ways to that you can connect with customers effectively. Discover the latest in information and communication technology and tools that will help bridge physical and digital experiences, helping you to drive efficiency and customer satisfaction.
This hands-on training will equip you with the knowledge and skills to adapt effectively and become a proactive, and valuable contributor to your organization’s digital transformation. Enroll now to position yourself as a valuable asset in the tech-driven retail landscape!
No intakes available
Please check back later.
Classroom: 1 day (9am - 6pm)
1) Introduction to Change in the Retail Workplace
2) Managing and Adapting to Change
3) Digital Tools for Everyday Efficiency
4) Streamlining Workflows through Digital Processes
5) Identifying Opportunities to Improve Customer Experiences
6) Building a Proactive Mindset for Future Changes
At the end of the course, learners will be able to:
1. gain the ability to adapt to workplace changes confidently.
2. increase efficiency in daily work tasks using digital tools.
3. be aware of new customer service opportunities through technology.
4. apply service skills that are supported by tech and tools that will enhance customer engagement.
Category | Price |
Full Fee | $228.90 |
Singapore Citizen (70% funding) | $68.67 |
Singapore Citizen 40 years and above1 (90% funding) | $26.67 |
Singapore Citizen sponsored by SMEs2 (90% funding) | $26.67 |
Singapore PR (70% funding) | $68.67 |
Singapore PR sponsored by SMEs2 (90% funding) | $26.67 |
*All fees are fully payable to Singapore Institute of Retail Studies.
Fees include prevailing GST
Funding Eligibility Period: 1 Jan 2025 to 31 Dec 2027
^1 Fee is under the Mid-career Enhanced Subsidy(MCES)
^2 Fee is under the Enhanced Training Support for SMEs (ETSS)
- This course is also eligible for the following:
- For self-sponsored participants:
- SkillsFuture Credit
- Workfare Skills Support (WSS) Scheme (For Individuals)
- For company-sponsored participants:
- Absentee Payroll
- Workfare Skills Support (WSS) Scheme (For Companies)
- For more information about funding and support, click here.