Please note that you will be re-directed to Skills Training & Enhancement Portal (STEP)* to sign up for SIRS courses using your SingPass.
At the managerial level in retail, establishing strategic partnerships is pivotal in elevating the customer experience and driving business profits. Through a '6-Steps Partnership Process', managers learn to transform service innovation ideas into tangible outcomes. This comprehensive course equips participants with the knowledge and skills needed to plan, present, and execute winning partnerships, ultimately delivering Service Excellence.
Key areas covered include identifying 'Win-Win-Win' partnerships, understanding the '6-Step Partnership Process', and mastering techniques to sell and influence partners effectively. Managers also develop the leadership and project management skills necessary to spearhead Service Excellence initiatives, fostering strong relationships and collaboration for sustained success.
By embracing strategic collaboration and honing their customer experience management strategy, retail managers can not only enhance immediate customer interactions but also cultivate long-term loyalty through cross-selling, upselling, and delivering exemplary customer care experiences, ultimately solidifying the business brand image and profitability.
No intakes available
Please check back later.
At the end of the course, learners will be able to:
Identify and establish value-creating partnerships to enhance customer experience and drive business growth
Communicate ideas effectively to positively influence and secure partnerships, fostering collaboration and innovation
Lead, plan, and execute Service Innovation ideas from inception to fruition, ensuring delivery of Service Excellence
Manage and strengthen collaboration with partners, evaluating performance to drive continuous improvement and sustain business success
Category | Price |
Full Fee | $1,820.30 |
Singapore Citizen (70% funding) | $546.09 |
Singapore Citizen 40 years and above1 (90% funding) | $212.09 |
Singapore Citizen sponsored by SMEs2 (90% funding) | $212.09 |
Singapore PR (70% funding) | $546.09 |
Singapore PR sponsored by SMEs2 (90% funding) | $212.09 |
*All fees are fully payable to Singapore Institute of Retail Studies.
Fees include prevailing GST
Funding Eligibility Period: 1 Oct 2021 to 31 Dec 2024
^1 Fee is under the Mid-career Enhanced Subsidy(MCES)
^2 Fee is under the Enhanced Training Support for SMEs (ETSS)
This course is also eligible for the following:
For self-sponsored participants:
For company-sponsored participants:
For more information about funding and support, click here.