Please note that you will be re-directed to Skills Training & Enhancement Portal (STEP)* to sign up for SIRS courses using your SingPass.
To ensure that businesses thrive in the future of work and business, the focus must shift from the traditional product and sales mindset to cultivating a culture of humanizing service, with a strong people-orientation in interactions and engagements. This in turn sets the stage for the business to deliver Service Excellence, imperative for businesses to survive in today’s low barrier-of-entry, highly competitive global market.
Every employee plays a critical role in building this service culture, and this course aims to equip Supervisors and Managers with the knowledge and skills to not just be able to drive this business vision, but also equip their teams to execute it accordingly.
Learners will gain insights to developing service plans centered around being customer-focused and service-oriented, and the skills to inspire their teams to deliver service excellence to successful fruition.
The course covers the following areas:
• Characteristics of leadership
• Methods to operationalise the organisation’s vision, mission and values within the team
• Techniques to promote a customer-centric environment
• Methods to influence service teams to achieve service excellence
• Methods to analyse the service performance
No intakes available
Please check back later.
On completion of this course, participants will acquire the knowledge and skills to lead a team to deliver service excellence that is in line with the organisation’s customer-focused strategies.
Category | Price |
Full Fee | $915.60 |
Singapore Citizen (70% funding) | $274.68 |
Singapore Citizen 40 years and above1 (90% funding) | $106.68 |
Singapore Citizen sponsored by SMEs2 (90% funding) | $106.68 |
Singapore PR (70% funding) | $274.68 |
Singapore PR sponsored by SMEs2 (90% funding) | $106.68 |
*All fees are fully payable to Singapore Institute of Retail Studies.
Fees include prevailing GST
Funding Eligibility Period: 1 Oct 2021 to 31 Dec 2024
^1 Fee is under the Mid-career Enhanced Subsidy(MCES)
^2 Fee is under the Enhanced Training Support for SMEs (ETSS)
The course fee allows to be paid by:
Post-Secondary Education Account (Standing order form);
SkillsFuture Credits (SFC);
Credit card (e-payment);
Debit card (e-payment);
eNETS (e-payment);
PayNow (e-payment);
Bank Transfer.
Refund and withdrawal policy
- Please note that a 100% refund will be given if the withdrawal request is submitted more than or equal to 14 days before the course start date.
- Please note that a 50% refund will be given if the withdrawal request is submitted less than 14 days before the course start date.
- Please note that no refund will be given if the withdrawal request is submitted on or after the course start date.