Service Leadership (SF - Operations Manager)

At the retail operations manager level, cultivating service leadership skills is essential to elevate the customer experience and drive business success. This course focuses on empowering managers to foster a customer-centric culture within the organization, enabling them to champion service excellence and and fostering lasting customer loyalty that ultimately benefits all employees and the business itself.

Participants delve into the components of an organization's customer-focused strategy, learning how to design and implement strategies that align with a service excellence culture. Managers will acquire the skills to advocate for service excellence internally, rallying stakeholders behind the organization's customer-centric vision.

The course equips your managers with methods to evaluate the effectiveness of customer-focused strategies, enabling them to understand, adapt and refine approaches to meet evolving market trends and opportunities. By honing their Service Leadership skills, managers not only elevate immediate transactional engagements but also drive sustained business growth through cross-selling, upselling, and increased customer loyalty.