Service as a Powerful Sales Tool

Service excellence (sf - associate)

Be the best service ambassador for your organisation and brand by  learning to deliver customer service excellence. Acquire the skills for clear and effective customer communication, ensuring your brand’s values are consistently represented. Develop strategies to foster positive customer experiences and deliver service excellence throughout the engagement lifecycle.

Enhance your skills in service quality management to maintain high standards and contribute to your organization’s employer branding strategy. You will learn to manage, develop, and review the quality of services provided to clients, and develop employer brand propositions and strategies in alignment with the organisation’s long-term strategic objectives and desired culture.

By applying your organization’s Service Principles/Core Values, you will strengthen your role as a service ambassador, enhancing both your professional growth and your company’s reputation.

No intakes available

Please check back later.

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Classroom: 1 Day (9am - 6pm)
Asynchronous Project: 2 hours IMPORTANT NOTE: Students do not have to attend classes for their asynchronous project, but are expected to complete the assigned project at their own time. Completed assignments are to be submitted as advised by trainers.

 

  1. Customer Journey Mapping
  2. Your organisation's Service Principles/Core Values
  3. Strategies in applying your organisation's Service Principles/Core Values

Course participants will acquire the following Knowledge, Skills and Competencies:

  1. Map out the emotional journey of customers to identify the pain points customers are experiencing.
  2. Apply organisation’s Service Principles/Core Values to address customers’ pain points, ensuring high standards through effective service quality management.
  3. Apply appropriate strategies to live out organisation’s Service Principles/Core Values, in alignment with the organisation’s long-term strategic objectives and desired culture.

Category

Price

Full Fee

$545.00

Singapore Citizen (70% funding)

$163.50

Singapore Citizen 40 years and above1 (90% funding)

$63.50

Singapore Citizen sponsored by SMEs2 (90% funding)

$63.50

Singapore PR (70% funding)

$163.50

Singapore PR sponsored by SMEs2 (90% funding)

$63.50

*All fees are fully payable to Singapore Institute of Retail Studies.
Fees include prevailing GST
Funding Eligibility Period: 1 Jan 2025 to 31 Dec 2027
^1 Fee is under the Mid-career Enhanced Subsidy(MCES)
^2 Fee is under the Enhanced Training Support for SMEs (ETSS)

The course fee allows to be paid by:

SkillsFuture Credits (SFC);
Credit card (e-payment);
Debit card (e-payment);
eNETS (e-payment);
PayNow (e-payment);
Bank Transfer.

Refund and withdrawal policy

  • Please note that a 100% refund will be given if the withdrawal request is submitted more than or equal to 14 days before the course start date.
  • Please note that a 50% refund will be given if the withdrawal request is submitted less than 14 days before the course start date.
  • Please note that no refund will be given if the withdrawal request is submitted on or after the course start date.
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