Please note that you will be re-directed to Skills Training & Enhancement Portal (STEP)* to sign up for SIRS courses using your SingPass.
Being able to communicate effectively at work can make a significant difference to not just your work performance, but also your work and personal morale and job satisfaction.
Communication skills not just helps us to interact on work matters, but play an important role in developing rapport and trust at the workplace especially in today’s society of increasingly diverse social and cultural differences.
At the supervisory level, learning effective communication techniques can contribute greatly to your success and the success of your team in both work accomplishments as well as positive team cohesiveness and stakeholder collaboration.
This course covers the following content:
1. Understanding professional communication standards
2. Discovering relevant internal and external sources of information
3. Understanding the principles of effective communication techniques
4. Recognising context in different communication styles
5. Understanding different commucation modes and tools
6. Realising th
7. Barriers to effniective communication
8. Developing effective communication with the S.M.A.R.T model
9. Supervisory communication techniques
10. Communication skills for coaching
11. Conflict management, teamwork, problem solving
No intakes available
Please check back later.
At the end of the course, participants will be able to:
1. Use communication techniques and tools to suit different communication styles and in different settings
2. Create a structured communication plan using the S.M.A.R.T model
3. Develop an effective team communication approach
4. Coach through effective communication
Category | Price |
Full Fee | $686.70 |
Singapore Citizen (70% funding) | $206.01 |
Singapore Citizen 40 years and above1 (90% funding) | $80.01 |
Singapore Citizen sponsored by SMEs2 (90% funding) | $80.01 |
Singapore PR (70% funding) | $206.01 |
Singapore PR sponsored by SMEs2 (90% funding) | $80.01 |
*All fees are fully payable to Singapore Institute of Retail Studies.
Fees include prevailing GST
Funding Eligibility Period: 1 Oct 2021 to 31 Dec 2024
^1 Fee is under the Mid-career Enhanced Subsidy(MCES)
^2 Fee is under the Enhanced Training Support for SMEs (ETSS)
This course is also eligible for the following:
For self-sponsored participants:
For company-sponsored participants:
For more information about funding and support, click here.